Refund policy
Refund Policy
Cancellation Policy
Please note that any changes or cancellations must be requested within 24 hours of your purchase. If you do not notify us within this time frame, we will be unable to provide a refund or make any changes to your order.
Refunds & Guarantee Policy
In order to qualify for our 60-day guarantee, you must provide a written document detailing your experience using the product — from the start of your treatment to the end.
We are pleased to offer a comprehensive 60-day, 100% refund policy for customers who do not experience results after using our product for 60 days. Please note that we will refund up to $45, allowing you to try up to 2 bottles risk-free. If you are considering ordering more than 2 bottles on your first order, we recommend starting with fewer so you and your family can try them first. Thank you for your understanding!
Please note that if you have placed multiple orders, you are only eligible for 1 refund under this 60-day guarantee. This is in place to prevent misuse of our terms.
Additionally, we do not issue refunds for shipping delays, as these are beyond our control.
To initiate a refund, please email us at trynya.shop@gmail.com with your order number and reason for the refund.
All refunds are processed in U.S. Dollars (USD), the same currency as your original purchase. Customers are responsible for any fees associated with foreign currency transactions or exchange rates.
Returns
Due to the nature of dietary supplements, we prioritize safety and proper hygiene. We only accept returns under the following conditions:
- The product must be unopened, unused, and in its original sealed packaging.
- The return request must be submitted within 7 days of receiving your order.
- Proof of purchase (order number or receipt) is required.
All customers are responsible for return shipping costs, and a $2 restocking fee will be deducted from the refunded amount. Opened or used products cannot be returned for safety and quality control reasons.
To request a return, please contact us at trynya.shop@gmail.com.
Product Concerns
We take product safety seriously and encourage all customers to use our products safely and responsibly. Please follow all usage instructions and safety precautions provided with your product and available on our website. Failure to do so may result in damage or injury, for which Nya cannot be held responsible. Any resulting refunds or replacements will be at our discretion.
We're happy to assist with any concerns or questions you may have.
Order Issues: Missing, Damaged, or Incorrect Items
We take great care in packaging our products. An item is considered damaged if it has a defect or is physically broken. Damaged packaging that occurred during shipping (e.g. dented boxes) where the product itself is in good condition is not considered damage.
Please inspect your order upon delivery. If your order is missing items, contains incorrect products, or arrives damaged, report the issue within 30 days of the delivery date by emailing trynya.shop@gmail.com with:
- Your order number
- A description of the issue
- Clear photos (for damaged or incorrect items)
We are unable to investigate issues reported beyond the 30-day window.
Shipping and Delivery
While we strive to deliver your order in a timely manner, Nya cannot be held responsible for shipping or delivery delays outside of our control, including those caused by the courier, customs, or other external factors. For delivery problems, please contact the courier directly. We are not responsible for lost, stolen, or delayed packages.
Fraud Prevention
To protect against fraudulent activity, we verify all billing and shipping addresses against the information on file with the payment processor. We monitor transactions for suspicious activity and may request additional verification when needed. If fraudulent activity is suspected, we reserve the right to cancel the transaction and notify the customer immediately.
Nya reserves the right to modify this Refund Policy at any time. It is the customer's responsibility to review the most current version before purchasing. By purchasing and using Nya products, customers indicate their acceptance of this policy.